AccountId: 011433970860
ContactId: df556c6f-1a3d-498e-8875-5da0e7d17cf1
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 38459 ms
Total Talk Time (AGENT): 15758 ms
Total Talk Time (CUSTOMER): 9016 ms
Interruptions: 0
Overall Sentiment: AGENT=1.4, CUSTOMER=-1
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/08/df556c6f-1a3d-498e-8875-5da0e7d17cf1_20250508T12:57_UTC.wav
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[AGENT][NEUTRAL] the
[AGENT][POSITIVE] Good morning. Thank you for contacting me.
[AGENT][NEUTRAL] So
[CUSTOMER][NEGATIVE] I'm having a hard time hearing you.
[AGENT][NEUTRAL] OK, are you able to hear me a little better now?
[CUSTOMER][NEUTRAL] You sound like you're underwater.
[AGENT][NEUTRAL] OK, are, are you able to hear me now?
[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] It's hard to understand you.
[AGENT][POSITIVE] OK, yeah, well, I'm afraid the best, good morning. Yes, hi, this is the best that I can do, um.
[CUSTOMER][NEUTRAL] Hello?
[AGENT][NEUTRAL] Uh, how can I help you?