AccountId: 011433970860
ContactId: df502360-aa9e-4980-9057-1b1895456bd5
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 252070 ms
Total Talk Time (AGENT): 103090 ms
Total Talk Time (CUSTOMER): 108626 ms
Interruptions: 0
Overall Sentiment: AGENT=0.4, CUSTOMER=0.2
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/20/df502360-aa9e-4980-9057-1b1895456bd5_20250620T14:30_UTC.wav
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[AGENT][NEUTRAL] When one of the years.
[CUSTOMER][NEUTRAL] Oh yeah, when ask my he said to number.
[AGENT][NEUTRAL] M.
[CUSTOMER][NEUTRAL] Olanores rele toyamando demon Sinai Hospital [PII].
[CUSTOMER][NEUTRAL] Eyamando perquetengo um paciente es queria resident beneficios questesu secondary insurance er esttacuvierta una placa que sekirase unex-ray.
[AGENT][NEUTRAL] Yeah.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] number.
[CUSTOMER][NEUTRAL] I'm gonna ask you.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] Oh, [PII].
[CUSTOMER][NEUTRAL] Yes.
[AGENT][NEUTRAL] [PII].
[CUSTOMER][POSITIVE] Thank
[CUSTOMER][NEUTRAL] She is uno er rose secce.
[AGENT][NEUTRAL] So the scripts, you know, demosit to put performing that number of the left is connect that.
[CUSTOMER][NEUTRAL] Siresero Cincote cuatro rose.
[AGENT][NEUTRAL] 330 dinner gonna extension uh [PII].
[CUSTOMER][NEUTRAL] Uh, Cincores uh no entos.
[CUSTOMER][NEGATIVE] Not the right
[AGENT][NEUTRAL] Sing.
[CUSTOMER][NEUTRAL] [PII]
[AGENT][NEUTRAL] I should say.
[AGENT][NEUTRAL] a number.
[CUSTOMER][NEUTRAL] It's [PII] and.
[CUSTOMER][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] [PII] [PII].
[AGENT][NEUTRAL] verification to see the police they apparently the the pro the correct.
[CUSTOMER][NEUTRAL] See querosa porque eler unraos equis.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Uh necessita C called Eato.
[AGENT][NEUTRAL] No.
[CUSTOMER][NEUTRAL] I know.
[AGENT][NEUTRAL] No, no, no, no, no, no, known as the moment, um.
[AGENT][NEUTRAL] It's the supplementalgado. This was the principal to make the service.
[CUSTOMER][NEUTRAL] OK, attacuantalecur.
[AGENT][NEUTRAL] Is Zola currencia.
[CUSTOMER][NEUTRAL] Kin cirque el selose conso seguro primario e quenoacu we told like a tante alto sololova qui.
[AGENT][NEUTRAL] Mhm.
[AGENT][MIXED] Correct, but the police are maximum unfilial paraservicios and buses and.
[CUSTOMER][NEUTRAL] No, but I know jabulaio is outpatient hospital.
[CUSTOMER][NEUTRAL] See
[AGENT][NEUTRAL] Uh tambian kubres outpatient.
[CUSTOMER][NEUTRAL] OK is.
[CUSTOMER][NEUTRAL] segulo solo so.
[AGENT][POSITIVE] That's correct.
[CUSTOMER][NEUTRAL] OK Para Raohekis.
[AGENT][NEUTRAL] But.
[CUSTOMER][NEUTRAL] OK, Esta my boys I don't know referencia paratayam.
[CUSTOMER][NEUTRAL] Today is S 00.
[AGENT][POSITIVE] Correct.
[AGENT][NEUTRAL] Hey like you send them a be.
[CUSTOMER][NEUTRAL] Also
[CUSTOMER][POSITIVE] OK, yoto muchas gracias muyaale quetengajun excellenteria, OK.
[AGENT][NEUTRAL] You want to pay.
[CUSTOMER][NEUTRAL] Atta
[CUSTOMER][NEUTRAL] Bye.
[CUSTOMER][NEUTRAL] Bye.