AccountId: 011433970860
ContactId: df47ff1e-bacd-4130-9d95-d9e0859ba830
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 146779 ms
Total Talk Time (AGENT): 69213 ms
Total Talk Time (CUSTOMER): 73481 ms
Interruptions: 0
Overall Sentiment: AGENT=0.3, CUSTOMER=2
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/04/df47ff1e-bacd-4130-9d95-d9e0859ba830_20250604T19:40_UTC.wav
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[AGENT][NEUTRAL] I'm gonna tell you.
[CUSTOMER][POSITIVE] Gracias con [PII].
[AGENT][NEUTRAL] You wanna start on the bus here the other way.
[CUSTOMER][NEUTRAL] Gracimirasque is a mensalmente er pagoer la fatua online in no access are a la cuenta no sequepao rate recupea when nose er mandelili mail ibe uncover no not no poo.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] In
[AGENT][NEGATIVE] Intoneso estavaretendo uh inteno I mean la cuenta cinemago deoamento.
[CUSTOMER][NEUTRAL] Uh, it's be as uno system.
[AGENT][POSITIVE] Uh yes, correct.
[CUSTOMER][NEUTRAL] Iotenia tenia el pario um gravado salva so quatrapejaovi antonisjouse er that's tenia in mesalli or and to loque tra de reset password memanda call you a verification pero no no no no no put accessor.
[AGENT][NEUTRAL] Mm
[AGENT][NEUTRAL] Mhm. No.
[AGENT][NEUTRAL] Mhm
[AGENT][NEUTRAL] No.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mm.
[AGENT][NEUTRAL] Income.
[AGENT][NEUTRAL] Lalo is OK.
[CUSTOMER][NEUTRAL] Oh.
[AGENT][NEUTRAL] Oh.
[AGENT][NEUTRAL] Uh lo que queer is um in the group eel corre electronics and this system que socio solament.
[CUSTOMER][NEUTRAL] Uh-huh.
[CUSTOMER][POSITIVE] Ah perfect.
[CUSTOMER][NEUTRAL] And on the is it create your OSC account.
[AGENT][POSITIVE] Correct, I see.
[CUSTOMER][POSITIVE] Ah, OK, perfect. I went on to la cuenta travis.
[AGENT][NEUTRAL] I lear synoptiones a group is a group that a click ISa the next logo leva vernumeral group eel correo electronico and regist.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][POSITIVE] Ah perfect. See, yeah, yeah, so [PII]. OK, perfect, OK.
[CUSTOMER][POSITIVE] Muchas gracias.
[AGENT][NEUTRAL] No.
[CUSTOMER][NEGATIVE] No, no, put out.
[AGENT][NEUTRAL] Get.
[CUSTOMER][POSITIVE] Igualmente OK gracious.