AccountId: 011433970860
ContactId: df3c4fa5-1b67-4689-9e31-d899ea98caec
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 332149 ms
Total Talk Time (AGENT): 156549 ms
Total Talk Time (CUSTOMER): 51836 ms
Interruptions: 0
Overall Sentiment: AGENT=-0.1, CUSTOMER=-0.2
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/11/df3c4fa5-1b67-4689-9e31-d899ea98caec_20250611T17:29_UTC.wav
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[AGENT][NEUTRAL] We.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] We gonna start the.
[CUSTOMER][NEUTRAL] Uh, ele Marciola el seguro.
[AGENT][NEUTRAL] And.
[CUSTOMER][NEUTRAL] repeat the purpose.
[AGENT][NEUTRAL] the pole.
[CUSTOMER][NEUTRAL] The police are no.
[AGENT][NEUTRAL] Yes sir.
[AGENT][NEUTRAL] system.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] OK, and what I said the sero by intecuatro.
[CUSTOMER][NEGATIVE] Perrosietete dose.
[AGENT][NEUTRAL] Much.
[AGENT][NEUTRAL] It.
[AGENT][NEUTRAL] [PII] dose.
[AGENT][NEUTRAL] [PII].
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] identification de de seguro uh rearta was en rocho.
[CUSTOMER][NEUTRAL] A meta.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] And numeraldiga policy certificate number.
[AGENT][NEUTRAL] Policy number?
[CUSTOMER][NEUTRAL] Mm
[AGENT][NEUTRAL] Oh, outpatient certificate number in Nalado.
[CUSTOMER][NEUTRAL] Make a.
[CUSTOMER][NEUTRAL] It was a gamer, but it's a yeah.
[AGENT][NEUTRAL] plan.
[CUSTOMER][NEUTRAL] Multi-plan.
[AGENT][NEUTRAL] Oh I see.
[CUSTOMER][NEUTRAL] With the plan.
[CUSTOMER][NEUTRAL] No.
[AGENT][NEUTRAL] Or Madli, M A A D L A E Anika.
[AGENT][NEUTRAL] Medin LC.
[CUSTOMER][NEUTRAL] What I.
[CUSTOMER][NEUTRAL] Maybe
[CUSTOMER][NEUTRAL] Me.
[CUSTOMER][NEUTRAL] Multiplan.
[AGENT][NEUTRAL] Chile.
[CUSTOMER][NEUTRAL] OK
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] I [PII].
[AGENT][NEUTRAL] To do is [PII] estadopolomens in there.
[CUSTOMER][NEUTRAL] Uh, here in [PII].
[AGENT][NEUTRAL] Can you.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] Pardon?
[CUSTOMER][NEUTRAL] Elgin.
[AGENT][NEUTRAL] Elgin [PII].
[CUSTOMER][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] So Rochamo no longer on contra for assist social no incons aid in nombrerocha Marcelino it canpo system.
[AGENT][NEUTRAL] In Latala multiplan a theigna don't dissert to and city and linear and multiplan.
[CUSTOMER][NEUTRAL] No.
[AGENT][NEUTRAL] I think you sit with uh.
[AGENT][NEUTRAL] Um
[AGENT][NEGATIVE] Local bus questa the former via una pele ella polia no cer canlaportele.
[AGENT][NEUTRAL] In El Caso you said to a police informacion requito de parte desuvajo dedosaberquejavalatura.
[AGENT][NEUTRAL] In socient senor rocho punga in contactoer conel departmento de los seguros and company travajo paraquele in the car como pue lapolia comunicarse el el.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Ela gente er probes indicas police.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] You.
[AGENT][NEUTRAL] I.
[CUSTOMER][NEUTRAL] No, she have to do that.
[AGENT][NEUTRAL] It.
[CUSTOMER][NEUTRAL] OK.