AccountId: 011433970860
ContactId: defcc96e-e1e7-46d7-a2d7-1e03a0d24651
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 10039 ms
Total Talk Time (AGENT): 0 ms
Total Talk Time (CUSTOMER): 3778 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/10/defcc96e-e1e7-46d7-a2d7-1e03a0d24651_20250610T20:34_UTC.wav
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[CUSTOMER][NEUTRAL] Hi, I'm [PII] calling from provider's office.
[CUSTOMER][NEUTRAL] 8