AccountId: 011433970860
ContactId: dec93b39-8b11-47d6-a6f8-46c108032306
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 313649 ms
Total Talk Time (AGENT): 137739 ms
Total Talk Time (CUSTOMER): 186609 ms
Interruptions: 14
Overall Sentiment: AGENT=0.5, CUSTOMER=0.2
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/28/dec93b39-8b11-47d6-a6f8-46c108032306_20250528T13:24_UTC.wav
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[AGENT][NEUTRAL] That's just bring my American Public Life. Ms [PII]. Come.
[CUSTOMER][NEUTRAL] All La [PII] or you know.
[CUSTOMER][NEUTRAL] Umayy so yeah am I right? [PII].
[CUSTOMER][NEUTRAL] See on the on the main exam you know I say you got be sure he may take one for the uh the.
[CUSTOMER][NEUTRAL] I and and.
[AGENT][NEUTRAL] Ceseno de lisa.
[CUSTOMER][NEUTRAL] Yeah, it says when you return, so that's OK, where does that one go?
[CUSTOMER][NEUTRAL] The steering's on top.
[CUSTOMER][NEUTRAL] And the police a group number.
[AGENT][NEUTRAL] No, when Ilo noosako.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] OK, is it in hospital benefit or should be outpatient benefit.
[AGENT][NEUTRAL] Is it gets.
[CUSTOMER][NEUTRAL] Sometimes it show it with the, the block but.
[AGENT][NEUTRAL] OK, sir.
[CUSTOMER][NEUTRAL] I
[CUSTOMER][NEGATIVE] OK, it's eroloso.
[CUSTOMER][NEUTRAL] Ocho cuatro Cinco Quattro ML.
[AGENT][NEUTRAL] It is called Pamelapito navespa.
[CUSTOMER][NEUTRAL] let's see um see all those unamo.
[CUSTOMER][NEUTRAL] Ocho cuatro Cinco cuatro de Maria de Luisiete.
[AGENT][NEUTRAL] Gracias is [PII].
[CUSTOMER][POSITIVE] Yeah, perfect.
[CUSTOMER][NEUTRAL] The siere ero uno miloescientos sietecu that's what he told me.
[AGENT][NEUTRAL] In regards to the electronic or electronic.
[CUSTOMER][NEUTRAL] Northwest what lane to [PII].
[AGENT][POSITIVE] Yes, I will get the names.
[CUSTOMER][NEUTRAL] OK holy shit.
[AGENT][NEUTRAL] OK, so I must have it.
[AGENT][NEUTRAL] So solias MRI, um, no pogan antisos beneficios as a clamolecurasta meancientosa resorano yeso parapasosil uncopago un seguro loque pueda separa and someter clamacion basser este mono reser la puede indialaor facts porcorreoregular oseuecrivispajinapele.
[CUSTOMER][NEUTRAL] OK
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][POSITIVE] Oh yes, so I better.
[AGENT][NEUTRAL] Um, the website isansuarjeta is inscrivia parascuenta consecorreelectronico kills the media to be loocumentos loqueamosa necessitarella or medio paraleri.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Uh I would be.
[CUSTOMER][NEUTRAL] Oh OK
[AGENT][NEUTRAL] I know that ensalo la raque to go MRI initamola colo que pas segu primarioacion the beneficios yeah tenos alsocumentolos souven and and then um website innosola semos de pagostettenemola forma de deposito directo paiquere queer deposita uente banco.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] Uh, the one that in that.
[CUSTOMER][NEUTRAL] OK, because that's it er el el el rescio.
[AGENT][NEUTRAL] Els no no porque reclampagos loqueneesitamos la co loquepagos seguro primario sisia cava MRI osemo poquito porqueloque pros um process are susseguro primariolos samos al segurosecondario.
[CUSTOMER][NEUTRAL] No.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Hi
[CUSTOMER][NEUTRAL] Oh
[CUSTOMER][NEUTRAL] Hey.
[CUSTOMER][NEUTRAL] See.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Clos and bisinollevianorel correola coia hostelles poyammar um paquele mandeuna mhm.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Yeah, OK, OK.
[AGENT][NEUTRAL] Mm mhm.
[CUSTOMER][POSITIVE] Yeah, that's right.
[AGENT][NEUTRAL] Sobasela for my medlikela poliaine is like a um baino as med link M A A V L A E N A kilo.
[CUSTOMER][NEUTRAL] Yeah, OK.
[CUSTOMER][NEUTRAL] Yeah my Muchara.
[AGENT][NEUTRAL] Seeso de jasaver algoma.
[CUSTOMER][NEUTRAL] No, it's just all that's the one the.
[AGENT][POSITIVE] OK, [PII] graciouspi my American Public Life bye.
[CUSTOMER][NEUTRAL] That's it.