AccountId: 011433970860
ContactId: debe8c8b-6cbf-4c1d-882d-d7f10651921e
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 40220 ms
Total Talk Time (AGENT): 10360 ms
Total Talk Time (CUSTOMER): 8319 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/20/debe8c8b-6cbf-4c1d-882d-d7f10651921e_20250520T17:13_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling ATL. This is [PII].
[AGENT][NEUTRAL] How can I help you?
[CUSTOMER][NEUTRAL] Hi [PII], this is [PII]. I want to see the benefits.
[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Uh, hi, [PII], this is [PII] calling from the provider's office.
[CUSTOMER][NEUTRAL] Hello.
[AGENT][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] Hello, am I audible?
[AGENT][NEUTRAL] Um, if you are