AccountId: 011433970860
ContactId: dea8bcb8-bbc2-4cdb-ae28-9da1b4dee46b
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 763849 ms
Total Talk Time (AGENT): 256996 ms
Total Talk Time (CUSTOMER): 255461 ms
Interruptions: 1
Overall Sentiment: AGENT=0.4, CUSTOMER=-0.1
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/22/dea8bcb8-bbc2-4cdb-ae28-9da1b4dee46b_20250422T20:00_UTC.wav
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[AGENT][NEUTRAL] We.
[CUSTOMER][POSITIVE] Buenos A de Soto.
[CUSTOMER][NEUTRAL] Uh, mira, er, tea loque muchchacha.
[CUSTOMER][NEUTRAL] Creoquera Liliana what was it?
[AGENT][NEUTRAL] Yeah
[AGENT][NEUTRAL] Um, no tour.
[CUSTOMER][NEUTRAL] No, my
[AGENT][NEUTRAL] The.
[CUSTOMER][NEUTRAL] OK
[CUSTOMER][NEGATIVE] Bueno mira loquepaque quezquez me manduna facturas nose lotrea to contest pena contigo mere paleso aques no sierra conti tresulta he ye congiyamunte in a pajina jotoidano miatos paraquerifique.
[CUSTOMER][NEGATIVE] Joonegi lo loquelajord delodios porque resa que quest man ella factura talia tengo la factura normal quejo and be pero joye congier beneficio them isotro seguro theme loqueos pagaroe um.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Inmonteal systemmaneerlo correct porquesque the facturtayuencala isamente bar house supuestamente labia correo yeah requeento the parael pago pero.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] so the unloo yeah.
[AGENT][NEUTRAL] Landing.
[CUSTOMER][NEUTRAL] OK, at the moment.
[CUSTOMER][NEUTRAL] That mira zerodosquaarentaiete no enttados uarenta says Meliete.
[AGENT][NEUTRAL] 4.
[AGENT][NEUTRAL] Sierra Fernandez.
[CUSTOMER][POSITIVE] Thank you
[CUSTOMER][NEUTRAL] By the minocientinco yumaroto say the dress.
[AGENT][NEUTRAL] What is [PII].
[CUSTOMER][NEUTRAL] It [PII] [PII] dose Taochoe sweet rere zero reso.
[AGENT][NEUTRAL] electronic.
[CUSTOMER][NEUTRAL] Hotatata [PII].
[AGENT][NEUTRAL] Which is my gracias for verification for [PII] so meiosis.
[CUSTOMER][NEUTRAL] Mira, see the tenemo you see much like pero yo manda no documents peric coin completos pero ya Inaita monte documents get the account in umbra.
[AGENT][NEUTRAL] Yeah
[AGENT][NEUTRAL] Mhm. Right.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] OK.
[AGENT][POSITIVE] Perfect. to see was.
[AGENT][NEUTRAL] He rescuer.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] See me.
[CUSTOMER][NEUTRAL] Sulala.
[AGENT][NEUTRAL] The
[CUSTOMER][NEUTRAL] She was super complicca conquest. Oh no, no, kilo.
[AGENT][NEUTRAL] You for.
[CUSTOMER][NEUTRAL] We're not
[CUSTOMER][NEUTRAL] Buenos
[CUSTOMER][NEUTRAL] that's all yeah.
[AGENT][NEUTRAL] I went to my moments here [PII] I don't see that so yeah.
[CUSTOMER][NEUTRAL] OK
[CUSTOMER][NEUTRAL] Pero is a corrector.
[AGENT][NEUTRAL] It's an aviandola or paraquelas is a key.
[CUSTOMER][NEUTRAL] Ah, bueno senorque con conquen no capu they have spiendo elfa orque and bien.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] I don't know mehuertolocajo.
[AGENT][NEUTRAL] Claro, [PII].
[AGENT][POSITIVE] Perfect. OK, Akitaloco was the diagnostico.
[AGENT][NEUTRAL] The Laos.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Oh that is working now.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] The DC isamentos los codos.
[AGENT][NEUTRAL] OK, is there like in the system.
[AGENT][NEUTRAL] There's this one this thing.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Today this is I just uh you know if it is the admin.
[AGENT][NEUTRAL] OK
[AGENT][POSITIVE] 96. OK, thank you set them in.
[AGENT][NEUTRAL] This quiz agnostic.
[AGENT][NEUTRAL] Let me just check diagnostic or synoitis chronica.
[AGENT][NEGATIVE] I better connected date.
[AGENT][NEUTRAL] When to sit, OK.
[AGENT][NEUTRAL] Uh, Senor Fernandez.
[CUSTOMER][NEUTRAL] Payment?
[AGENT][NEUTRAL] a bassadomos.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Ilodigonosticomos los codios de proseentos los cargos likeslias in the beneficios.
[CUSTOMER][NEUTRAL] Oh, it's it's local.
[AGENT][NEUTRAL] Akina is a collector and um.
[CUSTOMER][NEUTRAL] Hey.
[AGENT][NEUTRAL] Um.
[AGENT][POSITIVE] 36 perfect sees excellent. I wanna see and Pasarramos to informacrerida a solamentea and and manos de quira de los um asociados care receivers informacilla process.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] The processor clamosa Fernandez is almenos de tea lass.
[CUSTOMER][NEUTRAL] Oh,
[CUSTOMER][POSITIVE] OK, perfect. So when I er er siertolaa custo yeah.
[AGENT][NEUTRAL] Liam.
[CUSTOMER][NEUTRAL] Sorianotina systemma the quest.
[AGENT][NEUTRAL] Mhm
[AGENT][NEUTRAL] Nomore is here the sinco no notremos nada.
[CUSTOMER][NEUTRAL] Yes sir. OK.
[AGENT][NEUTRAL] OK now the photo can be.
[AGENT][NEUTRAL] One to think that.
[CUSTOMER][NEUTRAL] OK
[CUSTOMER][NEUTRAL] er the, the semitic. I mean I don't be no size for locate the you take it to me as contest basis mira I move from something porque I mean to quepaga resents in cuentorquenolofaique documents and to tetra preunta que quenel systemma care.
[AGENT][NEUTRAL] Yeah.
[AGENT][NEUTRAL] Yeah.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] TNS I go so [PII] quere clamal.
[AGENT][NEUTRAL] Me depara.
[CUSTOMER][NEUTRAL] The [PII].
[AGENT][NEUTRAL] [PII], um.
[CUSTOMER][NEGATIVE] Stop, please stop.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Fife cervicio Fernandez there no solo recontrelo reso de la feerviio.
[CUSTOMER][NEGATIVE] Oh yeah, when, yeah, we in the tras this.
[AGENT][NEUTRAL] See
[CUSTOMER][POSITIVE] Noteolomiro thanks mucho porto.
[AGENT][NEUTRAL] When
[AGENT][NEUTRAL] The Nemosekiramo is [PII] proton.
[CUSTOMER][NEUTRAL] See quando quando yeah hello Pagado.
[AGENT][NEUTRAL] Laet we should you know.
[CUSTOMER][NEUTRAL] The una una.
[AGENT][NEUTRAL] But
[CUSTOMER][NEUTRAL] It's it's the una is the una pro Aleria.
[AGENT][NEUTRAL] The confirm all cases like the thing on.
[AGENT][NEUTRAL] Renito allergic to pollen.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Yes unarevate allergicocular liar india.
[AGENT][NEUTRAL] Uh, [PII], south.
[AGENT][NEUTRAL] Florida. ENT.
[AGENT][NEUTRAL] Apele palaestorestocervicio.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Oh, OK, yeah, yeah, OK, milojola jami porquelo least beajorescommore really cre.
[AGENT][NEUTRAL] uh informal.
[CUSTOMER][NEGATIVE] Please stop that.
[AGENT][POSITIVE] OK, no problem.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][POSITIVE] No, no, no, no, no, no, perfect. So just, just be mucha grass for you.
[AGENT][POSITIVE] Good [PII].
[CUSTOMER][NEUTRAL] Why not
[CUSTOMER][NEUTRAL] Hello