AccountId: 011433970860
ContactId: de01f0a3-b9f4-4a33-9fa2-51e865c82072
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 318959 ms
Total Talk Time (AGENT): 181129 ms
Total Talk Time (CUSTOMER): 132367 ms
Interruptions: 1
Overall Sentiment: AGENT=0.2, CUSTOMER=0.4
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/12/de01f0a3-b9f4-4a33-9fa2-51e865c82072_20250312T13:45_UTC.wav
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[AGENT][NEUTRAL] And I am American Public Life, you know this [PII].
[CUSTOMER][NEUTRAL] I the erodia [PII].
[CUSTOMER][NEUTRAL] My number [PII] just a [PII] the inquestido you know.
[AGENT][NEUTRAL] OK, put that policy number of the polia.
[CUSTOMER][NEUTRAL] Frodos sinuentincosier Ota.
[AGENT][NEUTRAL] Isoor.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] On 77 cuadro.
[AGENT][NEUTRAL] Yes no tele.
[CUSTOMER][NEUTRAL] [PII] retire.
[AGENT][POSITIVE] In my favorite if he car to directionic or electronic.
[CUSTOMER][NEUTRAL] Sciento and cuatro.
[CUSTOMER][NEUTRAL] Serono West Ochoviolo de cuatro er telephone the hose rescue cuatro and resin.
[AGENT][NEUTRAL] Uh, I called Pacor electronica.
[CUSTOMER][NEUTRAL] And we got her and he got [PII].
[AGENT][NEUTRAL] See
[CUSTOMER][NEUTRAL] ALI
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] So it's a primer nombre is a no.
[AGENT][NEUTRAL] [PII] A [PII].
[CUSTOMER][NEUTRAL] [PII]
[CUSTOMER][POSITIVE] See, perfect.
[AGENT][NEUTRAL] [PII], OK, um, and reque esporeo quenoseudo inscrivires porquenotenoselcor electronico.
[CUSTOMER][NEUTRAL] It
[AGENT][NEUTRAL] Um, yeah, electronico sevapore none sita activarla polia perquialla polias activva.
[CUSTOMER][NEUTRAL] Oh yeah.
[CUSTOMER][NEUTRAL] See.
[AGENT][NEUTRAL] See, so Lapoint also, sir.
[CUSTOMER][NEUTRAL] And because come out boy OK is be to the culpe.
[AGENT][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] Yeah.
[AGENT][NEUTRAL] So seva um sevaquererasiquere intrara o cuenta um viarearseilecorreelectronico el queos el quebatilisar al entrada sequcuenta esconovapo de versus relamos um queresabelatura quetien.
[CUSTOMER][NEUTRAL] OK
[CUSTOMER][NEUTRAL] See.
[CUSTOMER][NEUTRAL] Mm
[CUSTOMER][NEUTRAL] Punc.
[AGENT][NEUTRAL] So este roario quelo um conel medico or a alervio con ensanola tata primaria estamoso daria um so differentes beneficios el primerosel the in hospital SCe starting resada.
[CUSTOMER][NEUTRAL] Mm
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Closesiochora so male rasa ochomin quientola resorano esodalepa on the unpavo.
[CUSTOMER][NEUTRAL] And
[AGENT][NEUTRAL] El benefio uh-huh the outpatient vasser of the entrealmismoiamosinijia on MRI CT scan theapiaphysica tamine resciaergencia on a clinica degencia laboratorios equipo medio um Tamiervicios and officeicina del medico.
[CUSTOMER][NEUTRAL] So
[CUSTOMER][NEUTRAL] Mhm
[CUSTOMER][NEUTRAL] See
[CUSTOMER][NEUTRAL] Mm
[AGENT][NEUTRAL] No masquelo loquenova consultas con conel medico tibaa consulta la polia nopacopago perosa promiento conicina and me lecobrasaocho milquinientola sorano.
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] 6
[CUSTOMER][NEUTRAL] Yeah I said me you MRI came and the medical send me yeah your boy con la de leRI one of me in eno tatajetica mecueculo the name.
[AGENT][NEUTRAL] See, uh-huh. So see, by your own MRI and presentallaarjetacommousegurosecondario insole cura loocho mil quinientosano, mhm.
[CUSTOMER][NEUTRAL] Oh in pronon to erotoseur or innolozo OK.
[AGENT][NEUTRAL] Loss of
[AGENT][NEUTRAL] Losos porquesapolisa nova curriloservicioisseguro primariolo nga um and ta taminosolosa egar sosi dique primero seguro primario.
[CUSTOMER][NEUTRAL] Um
[CUSTOMER][NEUTRAL] I
[CUSTOMER][NEGATIVE] Oh yeah, yotra cosita poque some pre er memento no good.
[AGENT][NEUTRAL] No, no cure medicamentos.
[CUSTOMER][NEUTRAL] Oh yeah, OK, er, to say, yeah, yeah, pogo mi correo merehi no maporegua con pimicorreopogo mi correo yeah yeah in bell mioe to me to me.
[AGENT][NEUTRAL] CS levapiicioes um un individual con American public life sobase primer puntido el queri um, I am an individual individual porqueotroque que unrupo no unrupo una polia individual.
[CUSTOMER][NEUTRAL] Individual, OK.
[AGENT][NEUTRAL] Uh-huh, estolo que nea yeah vapoapeido su electronico odicoposcal yasivapo um cre una cuentra una cuenta.
[CUSTOMER][NEUTRAL] I'm
[CUSTOMER][POSITIVE] I was muchisima gracia.
[AGENT][NEUTRAL] See the Nada Alcommas.
[CUSTOMER][POSITIVE] No, it's a gracia.
[AGENT][NEUTRAL] OK, yeah, that's just speaking about American Public Life bye.
[CUSTOMER][NEUTRAL] Bye.