AccountId: 011433970860
ContactId: ddeb175c-9085-4634-a407-e43478cbb771
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 156229 ms
Total Talk Time (AGENT): 79139 ms
Total Talk Time (CUSTOMER): 44427 ms
Interruptions: 0
Overall Sentiment: AGENT=0.6, CUSTOMER=0.4
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/03/ddeb175c-9085-4634-a407-e43478cbb771_20250203T21:06_UTC.wav
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[AGENT][POSITIVE] We want to start this.
[CUSTOMER][NEUTRAL] See buena, this is [PII] provider but uh uh check your lali he will add them.
[AGENT][NEUTRAL] OK, you and Philippe bring the numeral.
[CUSTOMER][NEGATIVE] Is set of dosim.
[CUSTOMER][NEUTRAL] Cincocho dose.
[CUSTOMER][NEUTRAL] Mm M A L A.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] No.
[AGENT][NEUTRAL] Enter the container, [PII] performed in the numeral telephonal call or [PII] is connected.
[CUSTOMER][NEUTRAL] Cincocuatro cero 001.
[AGENT][NEUTRAL] It is on a line or extension.
[CUSTOMER][NEUTRAL] Uh, what is your extension on the.
[AGENT][NEUTRAL] since you.
[AGENT][NEUTRAL] No confirm my number.
[CUSTOMER][NEUTRAL] Nobre is [PII].
[AGENT][NEUTRAL] La.
[CUSTOMER][POSITIVE] His favorite of the Cinco.
[AGENT][POSITIVE] Just Macia for the beneficio [PII] correct.
[CUSTOMER][NEUTRAL] Mhm see now.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] The police to disclaimer is effective primero and his men.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Um, the beneficials outpatient tali Sabrina is a maximal deres making it dolareal persona.
[AGENT][NEUTRAL] Eloquies.
[AGENT][NEUTRAL] Lapae no no this is lapa laura noaing is when you the moment.
[CUSTOMER][POSITIVE] Yeah, uh, yeah, soicient muchisima gracias me in there for.
[AGENT][NEUTRAL] The numbersottoses.
[CUSTOMER][NEUTRAL] No, OK, so maybe I'm bye.
[AGENT][NEUTRAL] I suppose.