AccountId: 011433970860
ContactId: ddb50858-0c9b-4347-96f5-247a08972b6a
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 8699 ms
Total Talk Time (AGENT): 871 ms
Total Talk Time (CUSTOMER): 8699 ms
Interruptions: 0
Overall Sentiment: AGENT=2.5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/31/ddb50858-0c9b-4347-96f5-247a08972b6a_20250131T13:18_UTC.wav
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[AGENT][POSITIVE] Thank you.
[CUSTOMER][NEUTRAL] Town center it's more important the paratros de Nuestro person estraus momentaniamente por favor is pero momento.
[AGENT][NEUTRAL] No