AccountId: 011433970860
ContactId: dd6a25c4-067d-44e9-b133-14fdb7f63506
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 5320 ms
Total Talk Time (AGENT): 4770 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/31/dd6a25c4-067d-44e9-b133-14fdb7f63506_20250331T20:45_UTC.wav
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[AGENT][POSITIVE] Good afternoon thank you for calling APL. This is [PII]. How may I assist you?