AccountId: 011433970860
ContactId: dd1ad4ac-3f7d-4da4-b58b-d0b5d54950cc
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 20930 ms
Total Talk Time (AGENT): 10029 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=2.5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/01/dd1ad4ac-3f7d-4da4-b58b-d0b5d54950cc_20250501T20:54_UTC.wav
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[AGENT][POSITIVE] Good afternoon. Thank you for calling APL. My name is [PII]. How may I help you?
[AGENT][POSITIVE] Good afternoon. Thank you for calling APL. My name is [PII]. How may I help you?
[AGENT][NEGATIVE] Disconnecting call due to no response.