AccountId: 011433970860
ContactId: dd124892-c058-4c84-b4b4-26d217ebbc03
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 26819 ms
Total Talk Time (AGENT): 12079 ms
Total Talk Time (CUSTOMER): 7920 ms
Interruptions: 0
Overall Sentiment: AGENT=1.3, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/27/dd124892-c058-4c84-b4b4-26d217ebbc03_20250527T19:39_UTC.wav
--------------------------------------------
[AGENT][POSITIVE] Thank you for calling American Public Life. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Hi [PII]. This is [PII] calling from the provider's office regarding the claim status.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] OK. Could I get a call num a callback number?
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] OK, and you did say claim status. Could you, uh, give me the spell.