AccountId: 011433970860
ContactId: dd0d6dcc-6fff-4348-ab6d-969ff1752c1f
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 8640 ms
Total Talk Time (AGENT): 4071 ms
Total Talk Time (CUSTOMER): 470 ms
Interruptions: 0
Overall Sentiment: AGENT=5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/20/dd0d6dcc-6fff-4348-ab6d-969ff1752c1f_20250320T13:46_UTC.wav
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[AGENT][POSITIVE] Thank you for calling American Public Life. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Uh