AccountId: 011433970860
ContactId: dcf6db09-16cc-424d-8689-225eae0319da
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 26649 ms
Total Talk Time (AGENT): 14792 ms
Total Talk Time (CUSTOMER): 11098 ms
Interruptions: 0
Overall Sentiment: AGENT=1.3, CUSTOMER=1.3
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/15/dcf6db09-16cc-424d-8689-225eae0319da_20250515T20:08_UTC.wav
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[CUSTOMER][NEUTRAL] in moments of government.
[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] That's for sure. Yes, I'm trying to find the nearest eye doctor to this insurance.
[AGENT][NEUTRAL] Um, we just do, uh, dental and like medical plans. We don't do any vision.
[AGENT][NEUTRAL] Um, you might check with your human resources and see if they know which who your vision carriers through.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][POSITIVE] OK, thank you.
[AGENT][POSITIVE] Thank you. Bye-bye.