AccountId: 011433970860
ContactId: dcdb066d-0f34-4a5f-846f-6dcc472ea2d9
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 550880 ms
Total Talk Time (AGENT): 245982 ms
Total Talk Time (CUSTOMER): 146634 ms
Interruptions: 0
Overall Sentiment: AGENT=0.2, CUSTOMER=-0.2
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/14/dcdb066d-0f34-4a5f-846f-6dcc472ea2d9_20250114T21:33_UTC.wav
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[AGENT][NEUTRAL] We want.
[CUSTOMER][NEGATIVE] You wanna start the autonombres Vivian erro.
[AGENT][NEUTRAL] We're gonna start this thing in the other way.
[CUSTOMER][NEUTRAL] Uh, auto quierra saber to get toe manda on.
[CUSTOMER][NEGATIVE] Getocumento para claim rover sitoviencio estavienitan algo mas.
[AGENT][NEUTRAL] See lao no the police uh kit and a report forward.
[CUSTOMER][NEGATIVE] Its erro and Tino.
[CUSTOMER][NEUTRAL] The dos de Cerrodos.
[AGENT][NEUTRAL] See.
[AGENT][NEUTRAL] OK, so euro system verifica soo telephoneuria.
[CUSTOMER][NEUTRAL] Do [PII] is deochoseocholores not reserosiere.
[AGENT][NEUTRAL] Which is my gracias I confirmatamino cor electronico rama.
[CUSTOMER][NEUTRAL] It's the devito er [PII].
[AGENT][NEUTRAL] [PII] gracia for confirm information tenosis so you get on lamo esta it's.
[CUSTOMER][NEUTRAL] No
[CUSTOMER][NEUTRAL] Uh-huh.parme the I um ennofondocomo demi aposo and travajokeno moans.
[AGENT][NEUTRAL] OK
[AGENT][NEUTRAL] OK, so you guys commented on.
[CUSTOMER][NEUTRAL] I see.
[AGENT][POSITIVE] Perfect.
[AGENT][NEUTRAL] When for processor and the uh tracing.
[AGENT][NEUTRAL] The estimate.
[AGENT][NEUTRAL] Estamo solicitano likeslicasion the beneficio de so principal continuar process cercla.
[CUSTOMER][NEUTRAL] Equila lemondelo del seguro chachoo.
[CUSTOMER][NEUTRAL] Marjoriallo de seguro.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Ian Joselo and they noses quelo esitano de la Copan.
[AGENT][NEUTRAL] Permit.
[AGENT][NEUTRAL] So
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] 77 to sings so.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] OK, this will be done.
[AGENT][NEUTRAL] And the.
[AGENT][NEUTRAL] And this and this.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] is the noise.
[AGENT][NEUTRAL] And I consistent like because the beneficials.
[AGENT][NEUTRAL] Mm.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Be stenoso a document sinus principal they say el break down the la covertura que lain and sine embargo noes locomosasitos lone sesitamos is like spliasindo beneficio deliqueste is to one bemos queue elli on [PII].
[AGENT][NEUTRAL] Its memorial memorial mira marco bro oestro total the res mir cuatrosinosos loositamos is exacttamente el que secute residio system que dia nombre on el ellospiromio resinosos eKolicarodusi I monto de la cantida queoa and the applica.
[CUSTOMER][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] Pero del Seguroeso loan.
[AGENT][NEUTRAL] Delvao.
[CUSTOMER][NEUTRAL] I'm.
[CUSTOMER][NEUTRAL] relativamentolovagadarejeso porque ole.
[CUSTOMER][NEUTRAL] Medicolopod car la la pajinve queer loving.
[CUSTOMER][NEUTRAL] Yeah, so look at metamanda with correo.
[AGENT][NEUTRAL] And
[CUSTOMER][NEUTRAL] Coca locomo.
[AGENT][NEUTRAL] Explicasa beneficiosis uh jamaros port telephone delesaberqueneesita likeliasino beneficios del [PII] [PII] memorial Hospital.
[AGENT][NEUTRAL] But you.
[CUSTOMER][NEUTRAL] OK, Elias in the beneficio de seventecuadro del del memoria.
[AGENT][POSITIVE] Yes yes.
[CUSTOMER][NEUTRAL] Yes, no caro sientronlo didn't get that.
[AGENT][NEUTRAL] you know introamente alal website was Carlotta de bus carlo poresa la fecha de la recitamento mee silo encuentra er as [PII] dedusibule copagoocozao cuss and bio el um.
[AGENT][NEGATIVE] Mm um breakdown constantly system espanol una.
[AGENT][NEUTRAL] Oh, I'll go detaalodique eles on dos milquinientos reservicios er this terraia do sildos milquientos out of pocket maximo de cinco mil quinientos.
[CUSTOMER][NEUTRAL] Del Segura.
[AGENT][NEGATIVE] It is losservicios.
[AGENT][NEUTRAL] Evitaloicina Teapia masaanzadas.
[AGENT][NEUTRAL] Alerias of Acita virtues.
[CUSTOMER][NEUTRAL] Yeah I'm the del seguro followque de la persona prime dijo de de los beneficio de seuro incuendo el.
[AGENT][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] Loss of milk inniento canania de encuento los de ciole and tolo lebu que esque eso.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Flaro.
[AGENT][NEUTRAL] Cloud cloud and tend to see with this.
[CUSTOMER][NEUTRAL] And doesn't look at, look at it.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] No.
[CUSTOMER][NEUTRAL] Lo queneitolalica the beneficio de safecha de lospital de miraal ques the flequerio el.
[AGENT][NEUTRAL] Elsa quelos trejoloscado algus stress.
[CUSTOMER][NEUTRAL] Then we see like
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Go Ikea?
[AGENT][NEUTRAL] Esurance, sir.
[CUSTOMER][NEUTRAL] The Lucile Copago.
[CUSTOMER][POSITIVE] Yes, I would answer.
[AGENT][NEUTRAL] Eco a good coinsurance liamman and.
[CUSTOMER][NEUTRAL] Car insurance that's a.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][POSITIVE] They have a compress yay.
[AGENT][POSITIVE] Perfect.
[CUSTOMER][NEUTRAL] No.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] See.
[CUSTOMER][NEUTRAL] OK, Odo Gracia.
[AGENT][NEUTRAL] I.
[CUSTOMER][NEUTRAL] Mm no, yeah, all.
[CUSTOMER][NEUTRAL] Gracia.
[AGENT][POSITIVE] That's excellent.
[CUSTOMER][NEUTRAL] Grassy one. bye bye.