AccountId: 011433970860
ContactId: dcc5d40a-61de-4311-a96e-c52243220ef3
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 22479 ms
Total Talk Time (AGENT): 0 ms
Total Talk Time (CUSTOMER): 1769 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/28/dcc5d40a-61de-4311-a96e-c52243220ef3_20250428T18:49_UTC.wav
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[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Hello?