AccountId: 011433970860
ContactId: dc7559ff-21ff-4791-9c5b-97875ef04a1d
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 14979 ms
Total Talk Time (AGENT): 3663 ms
Total Talk Time (CUSTOMER): 4258 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=5
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/29/dc7559ff-21ff-4791-9c5b-97875ef04a1d_20250529T16:07_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL this is [PII].
[AGENT][NEUTRAL] Hello?
[AGENT][NEUTRAL] Hello?
[CUSTOMER][POSITIVE] Hi, I'm gonna call you back. I just got another call. I'll call you right back. Thank you.