AccountId: 011433970860
ContactId: dc55db0b-7877-453d-8612-5be436dab053
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 351359 ms
Total Talk Time (AGENT): 170921 ms
Total Talk Time (CUSTOMER): 113891 ms
Interruptions: 0
Overall Sentiment: AGENT=0.2, CUSTOMER=-0.2
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/14/dc55db0b-7877-453d-8612-5be436dab053_20250114T14:11_UTC.wav
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[AGENT][NEUTRAL] And that's just my American Public Life. My name is [PII].
[CUSTOMER][NEUTRAL] explanation of benefit.
[CUSTOMER][NEUTRAL] But check it out and don't say yo what are you.
[AGENT][NEUTRAL] OK, you coales number depolia.
[CUSTOMER][NEUTRAL] Settle insin dolphins.
[AGENT][NEUTRAL] It's a simino.
[CUSTOMER][NEUTRAL] I can.
[AGENT][NEUTRAL] It's teleport.
[CUSTOMER][NEUTRAL] See what they should say if you say.
[AGENT][NEUTRAL] May regards to the directionic or electronic.
[CUSTOMER][NEUTRAL] [PII].
[CUSTOMER][NEGATIVE] Yeah, no.
[AGENT][NEUTRAL] In case of your um or next because you never.
[CUSTOMER][NEUTRAL] So we go in no matter.
[AGENT][NEUTRAL] [PII].
[AGENT][NEUTRAL] No masque er triale condos mos likes because in the beneficios eso queviide the de parte del provedor and the the Florida canoes the the revisolos documentos can vio pero recial and eluturo on the necessitamos algo del provedor aos solos queen car mandareformacion.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Oh, explanation of benefit then is.
[AGENT][NEUTRAL] Ces solomanda el el hospitals.
[CUSTOMER][NEUTRAL] Oh.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Um, they had a visa los papeles.
[AGENT][NEUTRAL] See, um, el primero bioseque.
[AGENT][NEUTRAL] Mm.
[AGENT][NEUTRAL] No con con loquemandolos vitals um loqueos lion rese mil dolareyakinex becauseion them next um the beneficiars can oenos on the milquinientos the revisolotropatel.
[CUSTOMER][NEUTRAL] Tuesday.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Oh yeah and then they, they have a bit a lot.
[CUSTOMER][NEUTRAL] Have.
[CUSTOMER][NEUTRAL] So to say.
[AGENT][NEUTRAL] CIDo porqueleron que mandaraloocomos go on Kendo hospital esu normal queos man primero is the um el bill id desuenos manda likes the beneficios nose porqueloas ines forma pero is the OK, yeah, the el lots they do me so insequeloque um oste de quientosola de soocelepagaria um semora masomenosa semanapa processa el reclamo.
[CUSTOMER][NEUTRAL] I see.
[CUSTOMER][NEUTRAL] C
[CUSTOMER][NEUTRAL] It.
[AGENT][NEUTRAL] Sicono soiciente uh-huh see.
[CUSTOMER][NEUTRAL] OK, and I send one of my home.
[AGENT][NEUTRAL] See bier and leviamounaarjetaorona carta porcorre uh the handlesabelo que sepago yes thejerevisos is beneficias.
[CUSTOMER][NEUTRAL] But the same.
[AGENT][NEUTRAL] See, so la polia suyan nopo and anti alfi processnosreclamo pero la polia suyacubratreciento olareora solo maskiva paga trecientosannoseagalpago.
[CUSTOMER][NEUTRAL] Iso.
[AGENT][NEUTRAL] See, mhm.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Oh, and no lolagen.
[AGENT][NEUTRAL] The, um, so lepolos beneficios get tienes so the outpatient le cubra at that uh it is called a recientosolareordia ESOs Siva include emergencia una clinicaurgencia laboratorios um equipo medical ivasun MRI CT scan to serviole curenasatrecientoollare porta ellotronefioquetien Ceca studying readen.
[AGENT][NEUTRAL] Um, desocho or so male rasa mil seciento sincuenta pero deo loquecureopolia.
[CUSTOMER][NEUTRAL] Mm yeah, OK, OK, OK.
[AGENT][NEUTRAL] 3 cars relamo age and una semana.
[CUSTOMER][NEUTRAL] Which is much.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] The Algoma.
[CUSTOMER][NEUTRAL] It.
[AGENT][POSITIVE] OK, passing one day I could assist me in my American Public Life bye.
[CUSTOMER][NEUTRAL] In [PII].