AccountId: 011433970860
ContactId: db4c2fb9-d500-4295-8619-1fa3284c1e65
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 232570 ms
Total Talk Time (AGENT): 104745 ms
Total Talk Time (CUSTOMER): 68298 ms
Interruptions: 0
Overall Sentiment: AGENT=0.2, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/11/db4c2fb9-d500-4295-8619-1fa3284c1e65_20250611T16:32_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] You.
[CUSTOMER][NEUTRAL] They wanna
[AGENT][NEUTRAL] B.
[CUSTOMER][NEUTRAL] Yes, um, yeah, like lay provado pero uh quiverconto uh neravaloco.
[AGENT][NEUTRAL] And the police are gonna.
[CUSTOMER][NEUTRAL] Uh, there's not to go.
[AGENT][NEUTRAL] certific depolia.
[CUSTOMER][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] Ilia.
[AGENT][NEUTRAL] The certific depolia.
[CUSTOMER][NEUTRAL] OK, uh, I think.
[CUSTOMER][NEUTRAL] Oh.
[CUSTOMER][NEUTRAL] But
[CUSTOMER][NEGATIVE] You [PII].
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] $230 per one.
[CUSTOMER][NEUTRAL] Trios.
[AGENT][NEUTRAL] P.
[CUSTOMER][NEUTRAL] You have to do.
[AGENT][NEUTRAL] You
[AGENT][NEUTRAL] No.
[CUSTOMER][NEUTRAL] Yvon?
[AGENT][NEGATIVE] Nunez.
[CUSTOMER][NEUTRAL] Cross the noosinosadlo Avenue.
[CUSTOMER][NEUTRAL] Portal.
[AGENT][NEUTRAL] So let's telephone yes.
[CUSTOMER][NEUTRAL] Cincoin.
[AGENT][NEUTRAL] Unmasita confirm my reelectrico associo de la policiamale for.
[CUSTOMER][NEUTRAL] He's not you.
[CUSTOMER][NEUTRAL] Nunez
[CUSTOMER][NEUTRAL] A robot?
[CUSTOMER][NEUTRAL] Portales school unto.
[AGENT][POSITIVE] Which you guys information and use the same under relation on lamo correct OK perfect.
[CUSTOMER][NEUTRAL] For
[AGENT][NEUTRAL] Esto imaginno ques and rela reclamoquenos and para la hospitalisque to apartheid del ventino de mayo a drink you know de mayosminco.
[CUSTOMER][NEUTRAL] Preto.
[AGENT][POSITIVE] Perfect. You see, the clamo eadoeld uh the the junio.
[AGENT][NEUTRAL] So process correct Io is you inactivvado depositoreo is the monto sebareleado uh imagino bassadoquetibaneja uh erian.
[CUSTOMER][NEUTRAL] I guess.
[CUSTOMER][NEUTRAL] Mhm
[AGENT][NEUTRAL] Sera.
[CUSTOMER][NEUTRAL] Uh
[AGENT][NEUTRAL] This is medicine.
[CUSTOMER][NEUTRAL] Siting bills, yes, I would.
[AGENT][NEUTRAL] Seas.
[CUSTOMER][NEUTRAL] Oh tell her?
[AGENT][NEUTRAL] It's a reflemonto deposit.
[CUSTOMER][NEUTRAL] OK, and toreque um
[CUSTOMER][NEUTRAL] Amico.
[AGENT][NEUTRAL] Well the communicates depositos you know when a porias parts.
[CUSTOMER][NEUTRAL] But I will see you.
[CUSTOMER][NEUTRAL] Ok, one serrato.
[AGENT][NEUTRAL] So.
[CUSTOMER][POSITIVE] Good one