AccountId: 011433970860
ContactId: db48d1c7-ea6e-4d41-b838-4c1ad8be1a09
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 222139 ms
Total Talk Time (AGENT): 73744 ms
Total Talk Time (CUSTOMER): 105578 ms
Interruptions: 1
Overall Sentiment: AGENT=0.7, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/21/db48d1c7-ea6e-4d41-b838-4c1ad8be1a09_20250421T17:30_UTC.wav
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[AGENT][NEUTRAL] I.
[CUSTOMER][NEUTRAL] Oh la buenas er no yo yamando dona clinicaiaya er que comprevacino yamo in terresanya conodro pero el seguo principaldemoro nolo to mamo pero queriamosai el securo the um APL er la rede no soro para paraporeviallo claims dela de la senora de servicio.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Well it's a number of the police es Daniel.
[CUSTOMER][NEUTRAL] C and say er mosa.
[CUSTOMER][NEUTRAL] A loquetenguaccab group number even outpatient benefit cert number nosy.
[AGENT][POSITIVE] is the ultimate portfolio.
[CUSTOMER][NEUTRAL] OK. Seria Uno res.
[CUSTOMER][NEUTRAL] Cro says.
[CUSTOMER][NEUTRAL] C 30.
[CUSTOMER][NEUTRAL] M L A Ocho.
[AGENT][NEUTRAL] the.
[CUSTOMER][NEUTRAL] See gracias.
[AGENT][NEUTRAL] for telephone connect.
[CUSTOMER][NEUTRAL] See, Sierra just says says uno dress.
[CUSTOMER][NEGATIVE] Sierte uno say zero.
[AGENT][NEUTRAL] The extension was the zuna linear director.
[CUSTOMER][NEUTRAL] No, if, if it is, that's it.
[AGENT][NEUTRAL] Which is in for verification uh la la.
[CUSTOMER][NEUTRAL] See Cena el nombres olga riva yena feta semiento.
[AGENT][NEUTRAL] Tala.
[CUSTOMER][NEUTRAL] E Marzo rimero, that's aticuadro.
[AGENT][NEUTRAL] Which is in my gracias um Danielsaver polio appellita and networks for that.
[CUSTOMER][NEUTRAL] See, see, see.
[AGENT][POSITIVE] Perfecto formal sciente Danny osmos un and red sun seguro supplemental of conga le la parte ques.
[CUSTOMER][NEUTRAL] See
[CUSTOMER][NEUTRAL] See.
[CUSTOMER][NEUTRAL] OK, see, I mean, er, loque pasa queno soros as a notmogen la rede this is a uro primario solomo preontale hexibudieramos er but poeta la paciente manda er mandarelolos claims directamento test on oueen.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] embargo beneficio del principal reflearioca.
[CUSTOMER][MIXED] OK, OK, in the end, but no muchisima gracido manera.
[AGENT][NEUTRAL] I.
[CUSTOMER][POSITIVE] It's all it all with us, yes.
[AGENT][NEUTRAL] Get the.
[CUSTOMER][NEUTRAL] You bye bye.