AccountId: 011433970860
ContactId: db347e23-247d-41bf-9310-c3a0c0d51acb
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 2319 ms
Total Talk Time (AGENT): 1448 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/22/db347e23-247d-41bf-9310-c3a0c0d51acb_20250422T17:17_UTC.wav
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[AGENT][POSITIVE] Thank you.