AccountId: 011433970860
ContactId: db32722d-3c15-45e6-a2c1-b7e32cf54089
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 13840 ms
Total Talk Time (AGENT): 0 ms
Total Talk Time (CUSTOMER): 789 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/06/db32722d-3c15-45e6-a2c1-b7e32cf54089_20250206T22:01_UTC.wav
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[CUSTOMER][NEUTRAL] Hello?