AccountId: 011433970860
ContactId: daf230e2-a170-4574-b4a9-3c0edadcddf2
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 9100 ms
Total Talk Time (AGENT): 5209 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/12/daf230e2-a170-4574-b4a9-3c0edadcddf2_20250512T14:47_UTC.wav
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[AGENT][POSITIVE] Good morning. Thank you for calling APL. This is. May I help you?
[AGENT][POSITIVE] Good morning thank you for calling APL.