AccountId: 011433970860
ContactId: daddf7b2-1e08-423e-81d3-fa84d8a34f11
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 10229 ms
Total Talk Time (AGENT): 4051 ms
Total Talk Time (CUSTOMER): 3439 ms
Interruptions: 0
Overall Sentiment: AGENT=5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/03/daddf7b2-1e08-423e-81d3-fa84d8a34f11_20250603T17:47_UTC.wav
--------------------------------------------
[AGENT][POSITIVE] Thank you for calling American Public Life. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] This is So calling from Connectic Associates. How are you?