AccountId: 011433970860
ContactId: dad1c504-d446-4229-be8a-95129e8464b5
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 74860 ms
Total Talk Time (AGENT): 42042 ms
Total Talk Time (CUSTOMER): 44218 ms
Interruptions: 3
Overall Sentiment: AGENT=0.4, CUSTOMER=1.8
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/11/dad1c504-d446-4229-be8a-95129e8464b5_20250211T16:31_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling ATL. You're speaking with [PII]. How may I help you today?
[CUSTOMER][NEUTRAL] [PII]. We spoke yesterday.
[AGENT][NEUTRAL] OK, your name is [PII] what?
[CUSTOMER][NEUTRAL] Um
[CUSTOMER][NEUTRAL] Uh, [PII]
[AGENT][NEUTRAL] Oh yeah, Mr. [PII]. OK, yeah, I, yeah, I got you, Mr. [PII]. Uh-huh. Go ahead.
[CUSTOMER][NEUTRAL] Uh, I, I just forgot to, uh, ask when, when we were talking, uh, do you, when can we expect those checks because I'm gonna let my brothers know so.
[AGENT][NEUTRAL] That was
[AGENT][NEUTRAL] OK. Tell them that they were just process today, would generate overnight, so they'll be mailed out our office on tomorrow.
[CUSTOMER][POSITIVE] Oh great, great. That, that's good news.
[AGENT][NEUTRAL] Uh-huh. And each, each one of y'all getting $250 a piece because the policy was just a $1000 policy.
[CUSTOMER][NEUTRAL] I understand, but and that's fine I just needed to, uh, I just wanna let them know to expect them.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Yeah, yeah, well, yeah.
[CUSTOMER][NEUTRAL] You know, and
[CUSTOMER][POSITIVE] And see when so thank you so much. I appreciate your uh all your help with it.
[AGENT][NEUTRAL] Yeah.
[AGENT][POSITIVE] And you're welcome and you have a great day. Anything else I can do for you today?
[CUSTOMER][POSITIVE] Uh, that's got it. That's, that's plenty. Thank you.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] OK. All right. All right, thanks for calling American Public Life. Bye-bye, Mr. [PII].
[CUSTOMER][NEUTRAL] Sure, bye.