AccountId: 011433970860
ContactId: daa3e872-09b3-473f-9f89-259c47f2361f
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 152970 ms
Total Talk Time (AGENT): 51608 ms
Total Talk Time (CUSTOMER): 44859 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/14/daa3e872-09b3-473f-9f89-259c47f2361f_20250514T21:20_UTC.wav
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[AGENT][NEUTRAL] We want this.
[CUSTOMER][NEUTRAL] See, see, uh, minoraga uh yoquierra serum pago.
[AGENT][NEUTRAL] Mm
[CUSTOMER][NEUTRAL] Hello?
[AGENT][NEUTRAL] See let's go umpago de unapolisagal.
[CUSTOMER][NEUTRAL] The see the APL see the the the officeicina get a credit group and numeral the group.
[AGENT][NEUTRAL] Seeing raga.
[CUSTOMER][NEUTRAL] Dose veincuento.
[AGENT][NEUTRAL] OK, we make a transfer partament building paralepo assistir cons uh el pago de.
[CUSTOMER][NEUTRAL] OK, and your point and go ahead and pack up on the day for aleo.
[AGENT][NEUTRAL] No it's a permit.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK, no prolemalima.
[CUSTOMER][NEGATIVE] You are on hold.
[CUSTOMER][NEUTRAL] Ferring.
[CUSTOMER][NEUTRAL] Thank you for calling APL. This is [PII]. Can I help you?
[AGENT][NEUTRAL] [PII], good afternoon. This is [PII] from Claims. I have the group number 269-51 on the line. They're trying to make a payment. They're trying to make it up.
[CUSTOMER][NEUTRAL] 261
[AGENT][NEUTRAL] 269-51
[AGENT][NEUTRAL] CMA to sign and studio.
[CUSTOMER][NEUTRAL] Uh, machinery parts of America.
[AGENT][NEUTRAL] No. 26.
[CUSTOMER][NEUTRAL] 26151
[AGENT][NEUTRAL] 269-51
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] 269-51.
[AGENT][NEUTRAL] Yeah, CMA Design Studio.
[CUSTOMER][NEUTRAL] OK, and who's on the phone?
[AGENT][NEUTRAL] Uh, her name is [PII].
[CUSTOMER][NEUTRAL] Alright, has the group's information been verified?
[AGENT][NEUTRAL] No.
[CUSTOMER][POSITIVE] All righty, send him on.
[AGENT][NEUTRAL] All right, here she comes.