AccountId: 011433970860
ContactId: da1b8de2-17ee-4099-8f4f-f3b9c9927ec9
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 25299 ms
Total Talk Time (AGENT): 11550 ms
Total Talk Time (CUSTOMER): 14879 ms
Interruptions: 0
Overall Sentiment: AGENT=0.8, CUSTOMER=1
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/04/da1b8de2-17ee-4099-8f4f-f3b9c9927ec9_20250304T16:44_UTC.wav
--------------------------------------------
[AGENT][POSITIVE] Good morning. Thank you for calling APL. My name is [PII]. How may I help you?
[CUSTOMER][NEUTRAL] Hey [PII], it's [PII], but I don't need you, woman.
[AGENT][NEUTRAL] Hey.
[AGENT][NEUTRAL] Oh, alright then.
[CUSTOMER][NEUTRAL] I was trying to get the live people, but no one's answering the phone. I might just have to send a help request.
[AGENT][NEUTRAL] Oh,
[CUSTOMER][POSITIVE] Uh, all right, sweet.
[AGENT][NEUTRAL] I, I wish I could help you.
[CUSTOMER][NEUTRAL] I know.
[CUSTOMER][NEUTRAL] Mhm bye.
[AGENT][NEUTRAL] All right, bye.