AccountId: 011433970860
ContactId: da1281e4-d13d-4714-8999-a39051888457
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 190419 ms
Total Talk Time (AGENT): 92739 ms
Total Talk Time (CUSTOMER): 42943 ms
Interruptions: 0
Overall Sentiment: AGENT=0.6, CUSTOMER=0.3
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/23/da1281e4-d13d-4714-8999-a39051888457_20250423T20:47_UTC.wav
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[AGENT][NEUTRAL] We gonna start this pope to conquito.
[CUSTOMER][NEUTRAL] What I'm gonna start the sala complamando is central [PII] and [PII] and midtown porqueness is those are the beneficiosa out the beneficispaciente.
[AGENT][NEUTRAL] OK, connecting pharmacy.
[CUSTOMER][NEUTRAL] Is Crodos in cuentocho.
[AGENT][NEUTRAL] Yes.
[CUSTOMER][NEUTRAL] 00.
[AGENT][NEUTRAL] But.
[AGENT][NEUTRAL] Mm OK yeah continue forward with the telephone or callpalayama is to connected.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] una line director or Priscilla.
[CUSTOMER][NEUTRAL] Um, do you know like uh since they just in the waiting anyway.
[AGENT][NEUTRAL] There's a medical extension.
[CUSTOMER][NEUTRAL] What is he doing tonight?
[AGENT][POSITIVE] OK, I just see the election here. Perfect.
[AGENT][NEUTRAL] number.
[CUSTOMER][NEUTRAL] It's [PII] la penascimiento is [PII].
[CUSTOMER][NEUTRAL] Test results or any medical records for.
[AGENT][NEUTRAL] Which is immigra properification used to no beneficios eel.
[AGENT][NEUTRAL] And to speak to uh uh patiente [PII].
[CUSTOMER][POSITIVE] Correct uh perorgencia.
[AGENT][POSITIVE] Perfect.
[AGENT][NEUTRAL] No, to the cirques beneficials they were to solament beca the cover as to say disclaimer.
[AGENT][NEUTRAL] The sin.
[AGENT][POSITIVE] He was beneficialson see at this.
[AGENT][NEUTRAL] urging care.
[CUSTOMER][NEUTRAL] See
[AGENT][POSITIVE] Perfect.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] I
[AGENT][NEUTRAL] The police are bringing the maximum unicio para servicio sambuio they are taken into Zolares.
[AGENT][NEUTRAL] It tore lossos and allergic care.
[CUSTOMER][NEUTRAL] OK
[CUSTOMER][NEUTRAL] OK, me check that, yes, both the number or reference, yeah.
[AGENT][NEGATIVE] reso.
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] Otter.
[CUSTOMER][NEUTRAL] OK let me check it out.
[AGENT][NEUTRAL] Si.
[CUSTOMER][NEUTRAL] Hi
[CUSTOMER][NEUTRAL] Yes