AccountId: 011433970860
ContactId: da082f45-dfb7-4230-a358-4113879f887f
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 15539 ms
Total Talk Time (AGENT): 6457 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/23/da082f45-dfb7-4230-a358-4113879f887f_20250623T16:52_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. Can I help you?
[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. Can I help you?
[AGENT][NEUTRAL] Hello.