AccountId: 011433970860
ContactId: d9e2eb57-4439-40d0-961f-4160aa9821e8
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 126959 ms
Total Talk Time (AGENT): 50329 ms
Total Talk Time (CUSTOMER): 29272 ms
Interruptions: 0
Overall Sentiment: AGENT=0.4, CUSTOMER=0.7
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/01/d9e2eb57-4439-40d0-961f-4160aa9821e8_20250401T18:09_UTC.wav
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[AGENT][POSITIVE] I want to start this.
[CUSTOMER][POSITIVE] You get together for this.
[AGENT][NEUTRAL] here come on for the rest.
[CUSTOMER][NEUTRAL] want me an ID number to my hand.
[AGENT][NEUTRAL] Mhm
[CUSTOMER][NEUTRAL] The la UTA.
[CUSTOMER][NEUTRAL] American Health Insurance.
[CUSTOMER][NEUTRAL] It's uh 00.
[CUSTOMER][NEUTRAL] This includes
[CUSTOMER][NEUTRAL] The rest is in 29.
[AGENT][NEUTRAL] on the floor.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] It's a circulation of police uh America.
[CUSTOMER][NEUTRAL] See
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] In the system is to produce a new administradobajo APL.
[AGENT][NEUTRAL] You can contact data web CPA Al Numero Ochoa says.
[AGENT][NEUTRAL] Nueve the cincove cuatro cinco.
[CUSTOMER][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] Yeah, I, oh yeah.
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEUTRAL] your um system um.
[AGENT][NEUTRAL] Guanallo intro systemma medices ques the product on administrado pornos the administradoor web TPA.
[CUSTOMER][NEUTRAL] P
[CUSTOMER][NEUTRAL] Oh, OK.
[CUSTOMER][POSITIVE] Mm, OK. Wish you the best.
[AGENT][NEUTRAL] support.