AccountId: 011433970860
ContactId: d9e160c2-d0f7-4ce7-8a2c-3042cce1ecb4
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 51270 ms
Total Talk Time (AGENT): 10749 ms
Total Talk Time (CUSTOMER): 31020 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=-1.1
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/01/d9e160c2-d0f7-4ce7-8a2c-3042cce1ecb4_20250501T15:45_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling ATL. This is [PII]. How can I help you?
[CUSTOMER][NEGATIVE] Well, I hope you can. This is the 3rd time I've maybe I'm still not doing anything. I'm trying to set up an account.
[AGENT][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] Uh
[CUSTOMER][NEUTRAL] I'm not having any any like I've had the the policy since [PII].
[CUSTOMER][NEUTRAL] And I've been trying to set up an account and I, I was using the schools originally had my my employers.
[CUSTOMER][NEUTRAL] Email and I didn't know that and I was trying to use my my personal email and the last girl I talked to said she had changed it.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEGATIVE] And it's still not working.
[AGENT][NEUTRAL] OK, so when you're sure, so when you're trying to set up an account, is it uh saying that it's.
[CUSTOMER][NEUTRAL] So if you can
[CUSTOMER][NEUTRAL] Is it saying what?
[CUSTOMER][NEUTRAL] Hello.