AccountId: 011433970860
ContactId: d9144dae-2eea-4d9c-a0d9-e4e9266c52c6
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 373739 ms
Total Talk Time (AGENT): 186213 ms
Total Talk Time (CUSTOMER): 107338 ms
Interruptions: 0
Overall Sentiment: AGENT=0.4, CUSTOMER=0.1
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/20/d9144dae-2eea-4d9c-a0d9-e4e9266c52c6_20250520T14:18_UTC.wav
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[AGENT][NEUTRAL] We.
[CUSTOMER][NEUTRAL] When belaburio.
[AGENT][NEUTRAL] One of the years, you know, but it was.
[CUSTOMER][NEUTRAL] Uh-huh, it's just a point.
[CUSTOMER][NEUTRAL] Let me, Iadora yeah you gonna be a lot not documento the in the beneficial.
[AGENT][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] If the
[CUSTOMER][NEUTRAL] Uh
[CUSTOMER][NEUTRAL] I queria Marillo recio.
[AGENT][NEUTRAL] the police.
[CUSTOMER][NEUTRAL] erro Beninco er redo quatrosal.
[AGENT][NEUTRAL] P.
[AGENT][NEUTRAL] So systems tea.
[CUSTOMER][NEUTRAL] No, BM to says that's the same size to you so.
[CUSTOMER][NEUTRAL] Uh,
[CUSTOMER][NEUTRAL] The lesson now?
[CUSTOMER][NEUTRAL] Nino cuatro doste cuatro rose.
[CUSTOMER][NEUTRAL] Direcion Sciento Sea northwest [PII] 33rodojocho.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] electronic.
[CUSTOMER][NEUTRAL] Elee Realty adoba [PII].
[AGENT][NEUTRAL] confirmation redo the sever redo likes because in the beneficios but serviciosos er for a confirmer la fecha and laser reserviio medicalvaci verification.
[CUSTOMER][NEUTRAL] See
[CUSTOMER][POSITIVE] No, but it's a good friend and it this is safe.
[AGENT][NEUTRAL] And you say that when Tinco correct.
[CUSTOMER][NEUTRAL] The same one say without it.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] It's a.
[CUSTOMER][NEUTRAL] Unema
[AGENT][NEUTRAL] The stand up MRI.
[CUSTOMER][NEUTRAL] Uh-huh.
[AGENT][POSITIVE] Perfect.
[AGENT][NEUTRAL] system.
[AGENT][NEGATIVE] Mm no.
[AGENT][NEUTRAL] Uh corresponding to because in the physics para lo.
[CUSTOMER][POSITIVE] Yeah, the best plan medical medioquelo and in nosequeloque pasa.
[AGENT][NEUTRAL] A sando and er informacion.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Ah yeah.
[CUSTOMER][NEUTRAL] So yeah.
[AGENT][NEUTRAL] Yeah
[AGENT][NEUTRAL] Inform.
[CUSTOMER][NEUTRAL] You have to go
[CUSTOMER][NEUTRAL] I
[CUSTOMER][NEUTRAL] I fax.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Uno, the sin novedos.
[CUSTOMER][NEUTRAL] The cuatro.
[AGENT][NEUTRAL] Lee estogos porque symbier facts pologen de Menostiras and versajado is a facts always information and facts and a system.
[AGENT][POSITIVE] De la qui I give mente que lombi paracor CSFA and through uh a system uh the una forma satisfactory.
[CUSTOMER][NEUTRAL] See
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] When Jamaica my soda no I just learn the a.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] In the end, but no, there is a in you know because as the is the momento.
[AGENT][NEGATIVE] Uh not informacion.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEGATIVE] I can't respect the ISOs.
[AGENT][NEUTRAL] I esperando gusta Jaqueno queer Gustanostro no facts.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] No
[CUSTOMER][NEUTRAL] Zulu.
[CUSTOMER][NEUTRAL] Bro.
[AGENT][POSITIVE] That's right.
[CUSTOMER][NEUTRAL] You don't say.
[CUSTOMER][NEUTRAL] You go to the most they know how many I have.
[CUSTOMER][NEUTRAL] My home and so.
[AGENT][POSITIVE] Excellent. I.
[CUSTOMER][NEUTRAL] This you said yeah.
[AGENT][NEUTRAL] Pardon?
[CUSTOMER][NEUTRAL] Mm look at yeah.
[AGENT][NEUTRAL] Uh, sees communicarios para la or exactos and factsas demozunida the aura seria estinformation and the system no poo manos man.
[AGENT][POSITIVE] Estro respirocorrover is information uh jigo satisfactormento.
[CUSTOMER][NEUTRAL] No.
[AGENT][NEUTRAL] That was for [PII] poriasraqueoso solicitarli. I use erect and quete likes because in the figu and bios la no sotros.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Mhm have you.
[CUSTOMER][NEUTRAL] Have you yeah yeah.
[AGENT][NEUTRAL] Is.
[CUSTOMER][NEGATIVE] No good asking.
[AGENT][POSITIVE] That's very good they're gonna send the the way I'm moving.
[CUSTOMER][NEUTRAL] That