AccountId: 011433970860
ContactId: d90f0341-5897-4eed-8ab2-8257b7f212a3
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 399399 ms
Total Talk Time (AGENT): 85123 ms
Total Talk Time (CUSTOMER): 205789 ms
Interruptions: 0
Overall Sentiment: AGENT=-0.2, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/02/d90f0341-5897-4eed-8ab2-8257b7f212a3_20250502T16:02_UTC.wav
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[AGENT][NEGATIVE] That's just a mad American Public Life. My number is [PII] that.
[CUSTOMER][NEUTRAL] When I started pelegrino I mea de una contando de seburosierta.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Estee um metacu.
[AGENT][NEUTRAL] See.
[CUSTOMER][NEUTRAL] Ya yado I the paratique planchoquejunari noes.
[AGENT][NEUTRAL] OK, yeah nora depolia.
[CUSTOMER][NEUTRAL] Elisa, no, no.
[CUSTOMER][NEUTRAL] No politicaga.
[AGENT][NEUTRAL] See mhm see the besttarenatarjeta.
[CUSTOMER][NEUTRAL] Mhm
[CUSTOMER][NEUTRAL] Um.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] No, naumurapolisa.
[AGENT][NEUTRAL] Ilata is an American public life.
[CUSTOMER][NEUTRAL] No, this one, this a multi plan, this a.
[AGENT][NEUTRAL] Oh
[CUSTOMER][NEUTRAL] Medicapa that you you look at thingnariquemean the contado iro canlarla.
[AGENT][NEUTRAL] OK, Conosotros is the um the venua tarjetaque is the American public life iquere um lobuscovajoso numerra serosocian.
[CUSTOMER][NEUTRAL] Mm, OK, sorry.
[AGENT][NEUTRAL] OK, what is the number.
[CUSTOMER][NEUTRAL] OK, Joviajamao anteriormente I me borial meico eel in menoqueta it so no era una solariqueokubia masnara.
[CUSTOMER][NEUTRAL] And to sec yeahotro activvado equierra from that quetareandolalolorecio el pavo the leftafe is a queme uentang semanaletasuri quierra canalla poqueno no a kidding plan.
[AGENT][NEUTRAL] OK, squere canla la polia is a staffing the pore numeral director para ye i can la polisa, um, no no canlamos polisa is the secret.
[CUSTOMER][NEUTRAL] It's OK. I'm Leafi.
[AGENT][NEUTRAL] And pocono noaaquesema benefits in a car eosa minia la polia podena lala la polisa um the numeroloporanic representante.
[CUSTOMER][NEUTRAL] Al Altay.
[AGENT][NEUTRAL] No, it's going estaine esconuna um agenaque um que es a benefits in a card.
[CUSTOMER][NEUTRAL] Mm, OK, I am.
[AGENT][NEUTRAL] Get a telephone.
[CUSTOMER][NEUTRAL] 44 you staylanes so I mean we in this quejamela al no medio quetatras.
[AGENT][NEUTRAL] Mhm
[AGENT][NEUTRAL] No.
[AGENT][NEUTRAL] No, no I must call you.
[CUSTOMER][NEUTRAL] Thetamente.
[CUSTOMER][NEUTRAL] Mm, OK, like, not gonna.
[AGENT][NEUTRAL] Mhm
[AGENT][NEUTRAL] No coneos.
[CUSTOMER][NEUTRAL] My passport number?
[AGENT][NEUTRAL] Mhm, no er [PII] operrodos para [PII].
[CUSTOMER][NEUTRAL] I want to uh
[AGENT][NEUTRAL] Lo and OK.
[CUSTOMER][NEUTRAL] A woman pick up a phone that.
[CUSTOMER][NEUTRAL] And the uno so sciento.
[AGENT][NEUTRAL] Quattro Nuesiete.
[CUSTOMER][NEUTRAL] Quattro Niete.
[AGENT][NEUTRAL] Quattro Ochocincoses.
[CUSTOMER][NEUTRAL] Quatro Ochocincose.
[AGENT][NEUTRAL] Siloa Pasar mhm.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Ma.
[CUSTOMER][NEUTRAL] That's a little.
[CUSTOMER][NEGATIVE] You are on hold.
[CUSTOMER][NEUTRAL] Welcome to Benefits in a card.
[CUSTOMER][NEUTRAL] For English, press one.
[CUSTOMER][NEUTRAL] Para espanol precios.
[CUSTOMER][NEUTRAL] Suya puede er gravada control the cali.
[CUSTOMER][POSITIVE] All I wanna start is pretty amount of benefits in a card mi nombres perla conquin gusto.
[CUSTOMER][NEUTRAL] Olala Pellegrino.
[CUSTOMER][NEUTRAL] You
[CUSTOMER][NEUTRAL] All that mea de le de roques del seguro.
[CUSTOMER][NEUTRAL] The quetinevaos plan sierto unarixion.
[CUSTOMER][NEUTRAL] OK, uh, the, uh, yo rato in queta ta ta tadicao Chris nocureunga and sto.
[CUSTOMER][NEUTRAL] But the target you go.
[CUSTOMER][NEUTRAL] They say while multipla medic pact compagatra el lumero the
[CUSTOMER][NEUTRAL] The this this day.
[CUSTOMER][NEUTRAL] OK, see SSL parenttivo SL cures to check on and unsladi prealta.
[CUSTOMER][NEUTRAL] The.
[CUSTOMER][NEUTRAL] It's a plan is some plan preventtivo quele curecheque on.
[CUSTOMER][NEUTRAL] Precia alguna pre cancer la preve diabetti depressionalta causes no cureal doctorlaergencias implemented on cita preventivas.
[CUSTOMER][NEUTRAL] OK, Salavetari 00 otra estiva for either ok.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Uh, Warner.
[CUSTOMER][NEUTRAL] Hello this is.