AccountId: 011433970860
ContactId: d8e49969-da42-43cb-81c9-c88c8b480a6f
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 92459 ms
Total Talk Time (AGENT): 0 ms
Total Talk Time (CUSTOMER): 4349 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=1
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/04/d8e49969-da42-43cb-81c9-c88c8b480a6f_20250604T20:03_UTC.wav
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[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Mm
[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][POSITIVE] Maybe I can call back and get somebody that we'll talk.