AccountId: 011433970860
ContactId: d8e07f97-9ce7-4785-9df2-1a7e333419a3
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 420339 ms
Total Talk Time (AGENT): 190947 ms
Total Talk Time (CUSTOMER): 92592 ms
Interruptions: 0
Overall Sentiment: AGENT=-0.3, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/17/d8e07f97-9ce7-4785-9df2-1a7e333419a3_20250617T15:39_UTC.wav
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[AGENT][NEUTRAL] We wanted to hear.
[CUSTOMER][POSITIVE] Well yes I help us.
[AGENT][NEUTRAL] one of the past.
[CUSTOMER][NEUTRAL] If they saber porquelos the missing check even when I'm manage the urolo or no that it prevento.
[AGENT][NEUTRAL] OK, and you know Simando for the police are gonna pay.
[CUSTOMER][NEUTRAL] Uh, don't matter.
[AGENT][NEUTRAL] Yeah, teleocho or get outpatient.
[AGENT][NEUTRAL] Or in hospital.
[CUSTOMER][NEUTRAL] And
[AGENT][NEUTRAL] And
[CUSTOMER][NEUTRAL] Well.
[CUSTOMER][NEUTRAL] You.
[CUSTOMER][NEUTRAL] Is are they.
[CUSTOMER][NEUTRAL] Coque ego.
[AGENT][NEUTRAL] In the.
[AGENT][NEUTRAL] Sita.
[CUSTOMER][NEUTRAL] Uh,
[CUSTOMER][NEUTRAL] Jaquitenolala.
[AGENT][NEGATIVE] OK, yeah my call is in no.
[CUSTOMER][NEUTRAL] In case a group or case and a ID.
[AGENT][NEGATIVE] Later this uh no spia noise is an and it's a no no no.
[CUSTOMER][NEUTRAL] The Quattro
[AGENT][NEUTRAL] Um, no paellado policy certificate number policy number.
[AGENT][NEUTRAL] Can concero no piece.
[CUSTOMER][NEUTRAL] Policy number, no.
[AGENT][NEUTRAL] Yeah.
[AGENT][NEUTRAL] This is a multi.
[AGENT][NEUTRAL] OK, seeing numerous so.
[CUSTOMER][NEUTRAL] Comple
[AGENT][POSITIVE] Yes yes.
[CUSTOMER][NEUTRAL] But, OK.
[CUSTOMER][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] Uno.
[CUSTOMER][NEUTRAL] Sayreenta you know trenta.
[AGENT][NEUTRAL] P.
[AGENT][NEUTRAL] you're not trained.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] But
[AGENT][NEUTRAL] Pastra
[AGENT][NEUTRAL] Superman number?
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Oh.
[AGENT][NEUTRAL] I see.
[CUSTOMER][NEGATIVE] Yeah yeah see say and help us try and get it but no no no.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Hm.
[AGENT][NEUTRAL] Pastra.
[AGENT][POSITIVE] Good
[AGENT][NEUTRAL] No.
[AGENT][NEUTRAL] So but no but going from a system.
[AGENT][NEUTRAL] In.
[AGENT][NEUTRAL] Yeah.
[AGENT][NEUTRAL] No.
[AGENT][NEUTRAL] um
[CUSTOMER][NEUTRAL] You problem?
[AGENT][NEGATIVE] No, loading a persona pasta personase masara e just mari no sonote.
[CUSTOMER][POSITIVE] No, I mean, um, and Angel Angelo I mean no complain to to.
[AGENT][NEUTRAL] So you know uh no inform a system um and [PII] contact to constravajoel departmento uh in a specific on the pardamental pharmacy gurus.
[CUSTOMER][NEUTRAL] You want not.
[AGENT][NEUTRAL] But you sleep with a cla you sitting on a polisaconapele CSC.
[AGENT][NEUTRAL] Um, er nomero de polite thing so.
[CUSTOMER][NEUTRAL] Hey, come on.
[AGENT][NEUTRAL] So
[AGENT][NEUTRAL] Same as the no no log and and no parsing.
[AGENT][NEUTRAL] Then so er la el que mental pi day is a is a numeral polia is a specifice para multi plan.
[AGENT][NEUTRAL] Um, sales la sena forma issu nombre is laser is a tournament in the Iona is the stress for local formation.
[CUSTOMER][NEUTRAL] And I, I am not time if the case a member Iuna noque Ima group.
[CUSTOMER][NEUTRAL] And then is the
[CUSTOMER][NEUTRAL] My cuatros is the same.
[AGENT][NEUTRAL] Mm, no what you to say now the group of sinos and uito says.
[CUSTOMER][NEGATIVE] It didn't.
[CUSTOMER][NEUTRAL] The
[AGENT][NEUTRAL] No.
[AGENT][NEGATIVE] No information in the system.
[CUSTOMER][NEUTRAL] Right.
[AGENT][NEUTRAL] Um,
[AGENT][NEUTRAL] Uh right there directing a police in a number of the police.
[CUSTOMER][NEUTRAL] Well I think
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] In [PII].
[AGENT][NEUTRAL] Get.
[CUSTOMER][NEUTRAL] Mm.