AccountId: 011433970860
ContactId: d8dec362-1b24-4cfb-9971-71aa1d361c09
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 15619 ms
Total Talk Time (AGENT): 6797 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/14/d8dec362-1b24-4cfb-9971-71aa1d361c09_20250114T23:08_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling ATL. This is [PII]. How can I help you?
[AGENT][NEUTRAL] [PII], this is [PII]. How can I help you?