AccountId: 011433970860
ContactId: d8c27112-07ee-4090-bbcf-7ecdbe0c55e3
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 4769 ms
Total Talk Time (AGENT): 4769 ms
Total Talk Time (CUSTOMER): 740 ms
Interruptions: 0
Overall Sentiment: AGENT=5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/04/d8c27112-07ee-4090-bbcf-7ecdbe0c55e3_20250204T16:51_UTC.wav
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[AGENT][POSITIVE] Good morning. Thank you for calling APL. This is [PII]. How may I help you today?
[CUSTOMER][NEUTRAL] So that's