AccountId: 011433970860
ContactId: d8777e61-02b9-46b2-83e8-1fe72799a790
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 42540 ms
Total Talk Time (AGENT): 16841 ms
Total Talk Time (CUSTOMER): 22309 ms
Interruptions: 0
Overall Sentiment: AGENT=1, CUSTOMER=4.3
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/28/d8777e61-02b9-46b2-83e8-1fe72799a790_20250228T15:00_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. Can I help you?
[CUSTOMER][NEUTRAL] Hi [PII], um, my name's [PII] and I'm calling because we have um benefits through you, and I was just wondering, is it possible, are we able to pay a bill with a credit card or is it just ACH only?
[AGENT][NEUTRAL] Um, you can pay, um, with the debit card or credit card over the phone, but if you're trying to pay like through our online service center, uh, it, it would only be the bank account and routing number.
[CUSTOMER][POSITIVE] OK perfect that's all I need to know thank you so much for your help I greatly appreciate it.
[AGENT][POSITIVE] No problem.
[CUSTOMER][POSITIVE] OK, have a good rest of the day.
[AGENT][NEUTRAL] You too.
[CUSTOMER][POSITIVE] Thanks bye bye.
[AGENT][NEUTRAL] OK.