AccountId: 011433970860
ContactId: d86115c7-0e88-4f54-a91a-9c55d3ee775e
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 10590 ms
Total Talk Time (AGENT): 5351 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/10/d86115c7-0e88-4f54-a91a-9c55d3ee775e_20250610T18:31_UTC.wav
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[AGENT][NEUTRAL] Good afternoon. Thank you for calling APL. This is [PII]. How can I help you?
[AGENT][NEUTRAL] Hello.