AccountId: 011433970860
ContactId: d8493f98-fd94-4894-b109-f4cc2f47d747
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 116160 ms
Total Talk Time (AGENT): 51798 ms
Total Talk Time (CUSTOMER): 50609 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0.3
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/17/d8493f98-fd94-4894-b109-f4cc2f47d747_20250417T14:35_UTC.wav
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[AGENT][NEUTRAL] That is at American Public Life. My number is [PII].
[CUSTOMER][POSITIVE] Graciasa prea the beneficial in physical therapist.
[AGENT][NEUTRAL] OK, you call the number of the policy.
[CUSTOMER][NEUTRAL] Uh, the outpatient or hospital?
[AGENT][NEUTRAL] See I'm quite.
[CUSTOMER][NEUTRAL] They anything?
[CUSTOMER][NEUTRAL] Dow Nore 0 M A L A O.
[AGENT][NEGATIVE] It's a no pena simiana.
[CUSTOMER][NEUTRAL] [PII] say they'll say so no.
[AGENT][POSITIVE] Gracias in my car toreionic or electronica.
[CUSTOMER][NEUTRAL] [PII] res rescuatro dose.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] That yes in pronto quesi curimos and trapiaya.
[CUSTOMER][NEUTRAL] Mm.
[AGENT][NEUTRAL] OK, I'm gonna ma momento. So no guaranteesa los beneficios as quereciosre clamovajo beneficio the outpatient ilele cure and theapiafia sa quientozolareordia.
[CUSTOMER][NEUTRAL] G $2 for the physical.
[AGENT][NEUTRAL] See squires papa.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK, OK, uh, you sitola or then the doctorerto.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] [PII] or then the doctor [PII] is the rest in lane foracion denos so [PII] man lore clamos.
[CUSTOMER][NEUTRAL] Mhm. OK.
[CUSTOMER][NEUTRAL] OK, please don't.
[AGENT][NEUTRAL] OK. [PII]?
[CUSTOMER][NEUTRAL] OK, Mua no senora mucha gra.
[AGENT][NEUTRAL] OK, that's just be on my American Public Life pass one yeah bye.
[CUSTOMER][NEUTRAL] That you want