AccountId: 011433970860
ContactId: d844a4b9-7d99-4dd2-bf2b-74c91b13458e
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 1980 ms
Total Talk Time (AGENT): 1980 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/13/d844a4b9-7d99-4dd2-bf2b-74c91b13458e_20250113T20:10_UTC.wav
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[AGENT][NEUTRAL] Calling APL, this is [PII]. How may I help you?