AccountId: 011433970860
ContactId: d7b59a47-1381-44bc-8779-bb1e5fccaf19
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 253410 ms
Total Talk Time (AGENT): 105787 ms
Total Talk Time (CUSTOMER): 107082 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0.6
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/12/d7b59a47-1381-44bc-8779-bb1e5fccaf19_20250512T14:07_UTC.wav
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[AGENT][NEUTRAL] One of the.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] One.
[CUSTOMER][NEUTRAL] See, uh, poso el el insurer help the Mario er era in and to say this cannot go hang el el American polio here el el papeteloqueo de pago I que queriam man el pao el loque sodro um
[CUSTOMER][NEUTRAL] Comoyololo declamo comoyo nose primeraquenono pasa.
[AGENT][NEUTRAL] And.
[CUSTOMER][NEUTRAL] I will pass.
[CUSTOMER][NEUTRAL] Uh la polia uno say cinco nueve cuatro siete cinco.
[AGENT][NEUTRAL] Just.
[CUSTOMER][NEUTRAL] C
[CUSTOMER][NEUTRAL] Yeah I know if you that.
[CUSTOMER][NEUTRAL] Uh, I'm being in.
[CUSTOMER][NEUTRAL] I'm.
[AGENT][NEUTRAL] In senora.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] You know Martin mento direction in numer telephonist.
[CUSTOMER][NEUTRAL] See Ferrero er la direction is er the [PII].
[AGENT][NEUTRAL] Nita and naval el correa electronico as socia de la polio.
[CUSTOMER][NEUTRAL] Uh tengo noesi tengo uno que joanna [PII] youque [PII]. That's the cuadoa.
[AGENT][NEUTRAL] Ista which is immagra for verific used to parape formulland clamo con ape the correct.
[CUSTOMER][NEUTRAL] Oh, OK, when uh.
[CUSTOMER][NEUTRAL] C
[AGENT][NEUTRAL] Perfect. I'm gonna documents you know [PII] and the the line that medica with medicalle proportional servicioseres con a diagnosticos prose and.
[CUSTOMER][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] Theodos.
[CUSTOMER][NEUTRAL] LEO.
[AGENT][NEUTRAL] Is and effectsitamos likeslica the beneficis the principal refle coal and mono.
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEUTRAL] When I was think I was coming soon.
[CUSTOMER][NEUTRAL] OK, Judeoga.
[AGENT][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] No, it's just something I.
[CUSTOMER][NEUTRAL] Yeah, I was gonna get yellow I no email.
[AGENT][NEUTRAL] No they are the different format unmos el fax.
[AGENT][NEGATIVE] No vela de la direction physical PO box ta what the mean is noa una cuentitina cuenta de cuenta uoviloo to pray.
[CUSTOMER][NEUTRAL] Uh-huh.
[CUSTOMER][POSITIVE] Oh, OK, tell you when you see my gracia.
[AGENT][NEUTRAL] [PII].
[CUSTOMER][POSITIVE] No, it's a total gracia.
[AGENT][POSITIVE] It's better.
[CUSTOMER][NEUTRAL] That's it bye.