AccountId: 011433970860
ContactId: d78d7fd7-1f90-45db-b78a-62f1624140b1
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 65989 ms
Total Talk Time (AGENT): 10340 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/13/d78d7fd7-1f90-45db-b78a-62f1624140b1_20250513T21:54_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[AGENT][NEUTRAL] Hello?
[AGENT][NEUTRAL] Hello.
[AGENT][NEUTRAL] Hello.