AccountId: 011433970860
ContactId: d78bf166-066e-4a21-87af-48fe1b2a285c
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 19319 ms
Total Talk Time (AGENT): 0 ms
Total Talk Time (CUSTOMER): 1379 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/02/d78bf166-066e-4a21-87af-48fe1b2a285c_20250602T12:01_UTC.wav
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[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Hello?