AccountId: 011433970860
ContactId: d732b55d-f8ad-47d4-a6d3-aea4642728d1
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 208080 ms
Total Talk Time (AGENT): 109222 ms
Total Talk Time (CUSTOMER): 67006 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0.3
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/21/d732b55d-f8ad-47d4-a6d3-aea4642728d1_20250421T15:35_UTC.wav
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[AGENT][NEUTRAL] That's just me my American public life. [PII].
[CUSTOMER][NEUTRAL] See when a nose and say er about the kilo que cure el el you think.
[AGENT][NEUTRAL] OK, that is no [PII].
[CUSTOMER][NEUTRAL] Eerodos Cincose Cinco Ocho docinco.
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] [PII] inticuadro is the center.
[AGENT][NEUTRAL] That he ask me whatever if he cuts to the directionic or electronica.
[CUSTOMER][NEUTRAL] See [PII] and rear [PII] center.
[AGENT][NEUTRAL] [PII].
[AGENT][NEUTRAL] OK, queasa lo que cure polia.
[CUSTOMER][NEGATIVE] Jeez
[AGENT][NEUTRAL] OK, polos and neosquerecios on reclamo um tine differentes and fis el primero is the in hospital es Cie in a desochorao mass resadecubrasta or chomin quientola resorano yesolepa comund unpago uncour.
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEUTRAL] Tamille cure outpatient Cesindocommo uni on the entre salmismodia on MRI CT scan traraia physica um C equipo um medical laboratoriosle cure asa otrosocho mil quinientosola resporano.
[AGENT][NEUTRAL] Loquenovacurilas consultasel medicosit consulta la polia no locure prosit un prosedimiento elicina and mediole curloocho il quinientos.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Yeah, you think you don't wanna put that I'll put that, but I wanna.
[AGENT][NEUTRAL] I fellloochomilquinientos in Tamilaj.
[CUSTOMER][NEUTRAL] But
[AGENT][NEUTRAL] As milquiniento.
[CUSTOMER][NEUTRAL] But I
[AGENT][NEUTRAL] Um, to estodo combinado elmmara la jia siba orgencia siergencia Siva and to oes include esto el outpatient ele curascho mil quientoqueotajeta um alaicina del medio or aisare hisano para paraquelosia verific beneficio.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Yeah, OK, OK, fine, but it start yeah.
[AGENT][NEUTRAL] Sisativa la polisa.
[CUSTOMER][NEUTRAL] Yeah, OK, same timer or no no second. OK, which one has the policy number.
[AGENT][NEUTRAL] See
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] Morning I'm I I wanna go tell me.
[AGENT][NEUTRAL] You don't know it. Amos?
[CUSTOMER][POSITIVE] No, no, I that's what I want to tell is working all yeah for you sorry for that.
[AGENT][NEUTRAL] gets nose.
[CUSTOMER][NEUTRAL] OK, OK, [PII], I won't say that.
[AGENT][NEUTRAL] OK, one, but then when the I just be about American Public Life bye.
[CUSTOMER][NEUTRAL] OK hang on Monday.
[CUSTOMER][POSITIVE] Thank you.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK