AccountId: 011433970860
ContactId: d71025f4-8955-4a27-a292-d3d340a6e231
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 78589 ms
Total Talk Time (AGENT): 20938 ms
Total Talk Time (CUSTOMER): 51535 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=1.3
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/21/d71025f4-8955-4a27-a292-d3d340a6e231_20250121T17:02_UTC.wav
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[AGENT][NEUTRAL] Gracias mad American public life in Nombres [PII].
[CUSTOMER][NEUTRAL] One of the harmonica is I ammandoor for my film you can go que um you nova er um tenseguro deaororoquesesque regularmente utillio.
[CUSTOMER][NEUTRAL] Um, pero estava necessitado verses tambien messeguarian individual osa sio dejo de travajapanova spodo compra el seguro conustees cuanto mearia equal serial lavertura quepodria.
[AGENT][NEUTRAL] Sinte no nosemo seguros individualesino esport parte de sutravajoque queles resin seguro and not thenemos manerrada securarlo.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Oh, OK, not the una.
[CUSTOMER][POSITIVE] Who's a good individual.
[AGENT][NEUTRAL] No, mm mm.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][POSITIVE] bueno muchaia.
[AGENT][NEUTRAL] You.
[CUSTOMER][NEUTRAL] No, Solahi.
[AGENT][NEUTRAL] OK, but when Diagram at American Public Life bye.