AccountId: 011433970860
ContactId: d6fd4330-0994-4d60-a225-1a394bd0e2b5
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 84000 ms
Total Talk Time (AGENT): 31918 ms
Total Talk Time (CUSTOMER): 53523 ms
Interruptions: 1
Overall Sentiment: AGENT=1.4, CUSTOMER=2.9
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/09/d6fd4330-0994-4d60-a225-1a394bd0e2b5_20250609T18:12_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII].
[CUSTOMER][NEUTRAL] Hey, it's me again, it's uh [PII]. Can you, uh, uh, download can you download an invoice for me for one of my groups?
[AGENT][NEUTRAL] Yes, sir.
[AGENT][NEUTRAL] OK, what group is it for?
[CUSTOMER][NEUTRAL] It's uh 251-56.
[CUSTOMER][NEUTRAL] It's a long one. It's called South Florida Center for Periodontist and Implant dentistry.
[AGENT][NEUTRAL] OK and what um invoice do you need downloaded?
[CUSTOMER][NEUTRAL] [PII]'s, yeah, June's.
[AGENT][NEUTRAL] OK, June.
[AGENT][NEUTRAL] Invoice OK and you just want me to email that to you?
[CUSTOMER][POSITIVE] Yeah, that would be grand. Yeah, they're, they're, I'm really blessed to have all these accounts that really just pay soon as something's generated, so can't complain about that.
[AGENT][NEUTRAL] Yeah, and cause that's not the way these these days.
[CUSTOMER][NEUTRAL] Yeah, it's not the way. Yeah, well, I gotta go through a lot of dugs, believe me, until you find the right ones, and I've gone through a plethora of them. So, but, uh, yeah, I didn't, yeah, you have no idea, but um, anyway, do you have my email address on file or one of many that I have?
[AGENT][NEUTRAL] Yeah.
[AGENT][POSITIVE] A plus, yeah, yeah.
[AGENT][NEUTRAL] You, yes, which one would you like us to use?
[CUSTOMER][POSITIVE] It doesn't matter. I, I respond to them all, whatever is easier for you.
[AGENT][NEUTRAL] OK.
[AGENT][POSITIVE] OK, um, I will get that pulled up and have it over to you shortly.
[CUSTOMER][POSITIVE] OK, alright, thanks.
[CUSTOMER][POSITIVE] Alright thank you alright bye bye.
[AGENT][POSITIVE] Thank you bye.