AccountId: 011433970860
ContactId: d6e40e86-0785-4e73-a6eb-c393d5c78dde
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 17700 ms
Total Talk Time (AGENT): 0 ms
Total Talk Time (CUSTOMER): 1469 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/23/d6e40e86-0785-4e73-a6eb-c393d5c78dde_20250623T13:21_UTC.wav
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[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Hello?